Privacy Policy

1. Introduction

PaneBuddy ("we", "our", or "us") operates the PaneBuddy platform, a quoting and business management tool for window cleaning professionals. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number, and business details when you create an account.
• Customer Data: Lead and booking information you enter into the platform, including names, addresses, phone numbers, and property details.
• Usage Data: Information about how you interact with our platform, including pages visited, features used, and session duration.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: We use cookies and similar technologies to maintain sessions and improve your experience.

3. How We Use Your Information

• To provide and maintain the PaneBuddy platform
• To process your account registration and manage your subscription
• To generate quotes and manage your leads and bookings
• To communicate with you about updates, support, and service-related notices
• To improve and optimize our platform
• To detect, prevent, and address technical issues or abuse

4. Data Sharing & Third-Party Services

We do not sell your personal information. We may share data with trusted third-party service providers who assist us in operating our platform (e.g., hosting, authentication, analytics). These providers are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing of your data
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at support@panebuddy.com.